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FAQ

1. What should I do if I couldn't find the items I want on the website?

If you cannot find the item on our website by using keyword search, you can check the category and advanced search to try to find out the items. Also, you can send an inquiry to Contact us or contact our Live Chat, our staffs will be glad to help you locate the item you are looking for.

2. How do I start if I'm new to iololita.com?

If you are new to iololita.com, we suggest that you read our Guide, which teaches you how to find and buy items on our website. Also if you have any problem, you can contact our live chat, our customer support will glad to help you.

3. How do I change my email address?

If you want to change the information, you can login your account, and you can change it on this page.

4. How do I choose the specifications of the item I want?

The best way is contact our live chat to offer us your information. Also when you want to checkout, please go to your shopping cart and find the "GO TO CHECKOUT" button. You can leave a message to us if you have specific requests regarding an item such as size, color, ect. After we receiving your order, we will call you or email you to verify your information.

5. What is processing time?

The processing time is the time for iololita.com to prepare the items for shipment. Start from when we get the payment for the order to when iololita.com ships the merchandise out.
In addition, there are different processing times for different items depending on product category and volume.

6. How do I place an order?

Place an order on iololita.com is easy and quick. Please just as the following steps:

  • Find items you want

  • Add to Shopping Cart

  • Enter personal details

  • Review and submit order

  • Checkout

7. How do I remove an item from the cart?

You should go to your shopping cart and find the item you don't want to buy. Please click the "remove" button on the page. That item will be removed from your shopping cart.

8. How do I check my order status?

As the following the form, you can easy find the link of the carrier. When we start ship your item, we will send you an email including the track No., you can track your order with it.

 

Shipping Methods Tracking Website

DHL > http://www.dhl.com
THT >
http://www.tnt.com
FedEx >
http://www.fedex.com
ups >
http://www.ups.com

9. How do I complete an order?

If you are satisfactory with the item you have purchased, you just need to check out. Your order will be completed.

10. Are there any discounts for bulk/volume purchases?

Since we were found, iololita.com has launched a wholesale saving system, which offers special discounts and benefits for bulk purchases. Generally speaking, the bigger order value, the more discounts you can get. If you want to get a bulk purchases, you can send us an email or contact our live chat. Our bulk purchase customer manager will be responsible for your case and offer you a reasonable discount.

11. How do I make a payment?

There are 2 different methods to pay for your order.

Paying with PayPal

  • With PayPal, you can send payment quickly and securely online.

  • Through PayPal, you can payment with credit card, debit card, or back account balance.

  • Through PayPal, you can trace the status of your payment using PayPal account.

Paying with Western Union

For a bulk order, we suggest that your better choose the Western Union to pay for it.

12. How do I make a payment with Western Union?

When you choose the Western Union as the method to pay for your order, please follow the steps as below:

  • After place an order, Please choose the Western Union as your payment method.

  • Make sure you provide the correct information for your order.

  • Print or write down the payment information, and make the payment in any of your local post offices.

13. What should I pay attention to if I choose the Western Union to pay for my order?

  • Only your local currency is accepted for offline payment methods.

  • System will identify your billing address and assign you the corresponding payment address and payment reference number.

  • Please do remember to write down the payment reference number on the remit sheet, so as to ensure us receive your payment promptly. If you pay per order or as combined orders, the system will generate different payment reference numbers for you. Please make sure the payment reference number is correct, and we need to confirm your payment with it.

  • Please make sure you write down the correct payment address, or your payment will be delayed or even fail to be received by iololita.com.

14. Who pays the transfer fee for offline payments?

Buyer is responsible for fees charged by bank or post office for the remittance operation for offline payment such as Western Union.

15. When will I receive my items after I place an order?

After you paying for your order, we will send you an email with a tracking No., you can check your order with the number on carrier's website, such as DHL, UPS, TNT.
Also when you make an order, you can get the estimate information for delivery time.

16. If custom duties are incurred, who is responsible?

Buyers have to responsible for any custom duty fees. How the import duty will be charged depends on each country's custom policies.

17. What happens if the tracking number is invalid?

The tracking information normally appears after 1-2 days. If you cannot find a tracking number after a long time, you can contact our live chat to have a check.

18. What could cause an invalid tracking code?

19. After I received my item, I found it was damaged. How should I resolve the problem?

If the item were damaged during shipping, you can claim the compensation from the shipping company or reject to sign the packet.
If the item itself is defective, you should take photos or video for the item, then contact us to solve the problem.

 

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